Waiting list validation
NHSScotland is using a new text message service to ensure our patient waiting lists are up to date and that patients still need their appointments or operations.
NHS Orkney patients who are waiting for an operation/and or outpatient appointment will receive a text message from the NHSScotland National Elective Coordination Unit (NECU) on mobile number 07860 039092 with a link to answer a couple of questions that will allow us to update our records.
While the majority of patients will receive a text message, some patients will receive a telephone call in Orkney.
More information about the Waiting List Validation service and further FAQs (listed below) can be found here: National Elective Coordination Unit | The national Centre fo (nhscfsd.co.uk)
For more information on what this means, click on the links below:
Frequently Asked Questions (FAQ's)
To help patients understand what this means for them in the isles, NHS Orkney has prepared the following Q&A for further information and support.
1. I have been on the waiting list a long time, now that I’ve received a text/call does that mean I’ll be seen imminently?
No - appointments will be offered on a clinical need basis. As part of this, you will be asked to provide any updates on your condition which may affect your position on the waiting list.
2. I have recently received a text message/telephone call offering me an appointment, should I still attend this appointment?
Yes, please still attend your appointment.
3. My contact details have changed since I first joined the waiting list, how can I update them?
Please contact the specialty secretary via Main Reception on 01856 888100 to update your details.
4. I am waiting for a diagnostic test/operation? Will I be contacted?
Only some elective specialties will be contacted by the NECU team. Patients awaiting diagnostic procedures such as a scope or a radiology scan will not be contacted.
5. If I do not respond, will I be automatically removed from a waiting list?
No – You will not be removed from the waiting list.
6. I have received a text but who can I speak to at NHS Orkney about my treatment?
Patients should follow the instruction in the text, and contact NECU team for any queries via gjnh.necuadmin@gjnh.scot.nhs.uk For general queries around their operation or appointment they should contact the specialty secretary via the Main Reception on 01856 888100.
7. I haven’t received a text message or telephone call. I have been waiting a long time and think that I should be included. Will I be contacted?
Contact the speciality secretary via the Main Reception on 01856 888100.