Feedback & involvement
NHS Orkney is committed to listening to and learning from our patients, their carers and our staff. Feedback helps us to continue to learn and improve, enabling us to provide the best possible health care services to the population of Orkney.
Your Feedback is Important
If you have something positive you would like to say about a service, a member of staff, or if you have a suggestion or a comment, we want to hear from you about your experience.
Contact usMaking a Complaint
Although we strive to provide high quality care, we accept that sometimes things don’t go so well. We want to make sure you know how to make a complaint and who to contact.
How to make a complaint?Your Rights
Use the following links to access helpful information on your rights as a patient:
- Patients Rights (Scotland) Act
- Access to Personal Information (including medical notes)
- Equality and Diversity
- Data Protection
- Patient Access Policy
- Patient Rights and Responsibilities - Information and Guidance on accessing our services
- Complaints Handling Procedure - Information to help you make a complaint
- Your health, your rights - Feedback and Complaints Fact Sheet
Scottish Public Services Ombudsman
The Scottish Ombudsman (SPSO) is the final stage for complaints about the National Health Service. If you are unhappy with the response you have received from NHS Orkney, you can contact them and they will consider a further independent investigation.
The SPSO issues monthly reports into complaints against NHS Orkney and can be inspected or obtained from the link below.
SPSO websitePatient Advice and Support Service & Advocacy Services
Use the following links to access help, support, advice or information about NHS services:
Charitable Income
Donate
NHS Orkney welcome donations to the Orkney Health Board Endowment Funds which are a registered Scottish charity (SCO16919) whose purpose is the advancement of health in Orkney.
Orkney Health Board Endowment FundsYour Views
We want to hear from you! We are committed to working and engaging with patients, carers and the public in many ways. We aim to make sure people’s views are heard, at all levels and across all parts of the healthcare system.
Get involved in the latest NHS Orkney consultation, survey or discussion by telling us what you think. Use the feedback form to give us your views!